CONFIDENCE IN EVERY STEP
REFUND & EXCHANGE POLICY
7-Day Hassle-Free Size ExchangeIf your shoe does not fit perfectly, we will happily exchange it for the correct size within 7 days of delivery.
1. Open Parcel Before Payment Policy
At Kaltoor Premium Wears, customer trust is our greatest asset. You can request our courier rider (Trax / PostEx) to let you inspect your footwear before making payment on Cash on Delivery (COD) orders.
2. Exchange Criteria
- Item must be unworn, in brand new condition without scuffs or outdoor creasing.
- Must be sent back in the original Kaltoor packaging box with all labels intact.
- Exchange request must be initiated within 7 days from parcel delivery date.
3. How to Initiate an Exchange
Simply send a WhatsApp message to our dispatch desk at +92 314 9711943 with your Order Number and desired size. Our team will arrange reverse pickup or provide our nearest return hub address.
4. Refunds
In the rare event of a manufacturing defect or damaged arrival, Kaltoor will provide a 100% full refund via Bank Transfer, JazzCash, or EasyPaisa within 48 hours of inspection.